Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Shipping times vary depending on the product, supplier, and your location. Estimated delivery times and rates are shown at checkout. Most orders arrive within 7–21 business days.

Can I track my order?

Yes. Once your order ships, you will receive a tracking number via email so you can follow your package every step of the way.

Do you ship internationally?

Shipping availability and rates depend on the product and your destination. All options are shown at checkout.

Returns & Refunds

What is your return policy?

We offer a 30-day return window. To start a return, email us at support@rigandradius.com. If your return is accepted, we'll provide return instructions and the correct return address. Items sent back without first requesting a return will not be accepted.

My item arrived damaged or incorrect. What do I do?

Please email us at support@rigandradius.com with a photo of the item and your order number. We'll get it resolved quickly.

Products

Are your products compatible with my setup?

Each product page includes compatibility notes and specifications. If you have a question about a specific product, contact us at support@rigandradius.com.

Contact

Still have questions? Email us at support@rigandradius.com and we'll respond as soon as possible.